assessment • strategy • organizational development • change management
strategic planning • leadership development • teambuilding • coaching • communications • customer focusing

Objectives

• Establishment of the baseline performance standards for your organization
• Comparison of your organization's performance with similar organizations
• Comparison of your organization's performance with customer perceptions
• Summarization of your organization's strengths and opportunities
• Presentation of a comprehensive set of recommendations for improvement

The Assessment Process

You may request that we measure your organization in one, several or all of the following areas...

MEASURES OF EXCELLENCE:

• Business Results
• Customer and Market Focus
• Human Resource Development and Management
• Information and Analysis
• Leadership
• Process Management
• Strategic Planning
  

BUSINESS MODULES:

• Accounting
• Customer Service
• Financial
• Human Resources
• Image and Identity
• Information Technology
• Legal and Risk Management
• Marketing
• Operations
• Organization
• Purchasing
• Sales

Our analysis, which may require from one to six months, might include...

ASSESSMENT

An extensive, internal review of all selected areas. We conduct focus groups, one-on-one interviews, and written customized surveys with a representative sampling of employees from all levels of your organization to identify strengths and opportunities.

BENCHMARK ANALYSIS

We continue the analysis process by taking the information gathered from your internal assessment and comparing it to "Best Practices," customer perceptions, and other comparable organizations.

The Benefit

At the conclusion of the Assessment Process you will receive a comprehensive written report. We will summarize and prioritize the principle findings; identify and measure the strengths and opportunities of your organization; establish the baseline performance standards; and indicate specific recommendations for improvement.

Innovative Resources Consultant Group, Inc. will provide the quantitative and qualitative information that you require to make knowledgeable decisions that will effect the current and future productivity of your organization.