PARTICIPANTS
Individuals selected for this program may be from the
same department or division, or a mix of individuals
chosen to focus on improving customer perceptions. The
optimum group size is 20 to 40.
LOCATION
This program can be conducted either at your place
of business or at an off-site location.
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TIME INVESTMENT
Effective presentation of this program requires one
to three days. We recommend that the subject matter
be divided into full-day segments conducted over a two
to eight week period.
CONTENT
Active in style, we simulate customer related situations
based on actual case studies that result in thought-provoking
discussions. We also conduct developmental exercises
and break out groups. Action plans are developed and
"back-on-the-job" assignments are given to
allow each participant to actually practice their new
skills in the workplace.
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The
Benefit
When your employees understand the true importance
of customers, and develop a passion for responding to
customer needs, you will have an effective edge over
your competition. By instilling the essential elements
of "customer-centering" into "customer
service," your organization will better meet the
needs of your market and potentially increase revenue.
In addition to this Customer-Centering program, Innovative
Resources Consultant Group, Inc. offers customer focusing
process consulting to assist you and your organization
become truly customer oriented. |
Recognize
the difference between being "company-centered"
and "customer-centered"